Shipping is Free for all orders worth $99 and above, and for orders below that, it's flat $8, Australia Wide. However, customers may be asked to pay shipping charges for bulky items (furniture, rockers and swings etc) depending upon area and weight. Izzz reserves the right to discontinue the offer at anytime or dis-approve any order to classify for the offer without any notice or explanation.
Free Shipping for Orders $150 or Above:
At IZZZ we offer Free Shipping all over Australia to all Customers whose order amount is $150 or Above and its expected dispatch time is 3-5 Business Days.
Flat Rate for Orders below $150:
We charge $10 Flat Shipping all over Australia for order below $150 and its expected dispatch time is 3-5 Business Days.
365 Days Return Policy:
Izzz's 365 days return and refund policy is easy and simple:
Products must be returned within 365 days of the purchase date.
If the product is defective kindly Contact Us. We will send you a reply paid address. Place the product in a plain satchel and write the address on it. Drop the article at your nearest post box. We will send you a replacement product if available in stock.
If the product is not defective but you would like to exchange or return, the product must not be used, in its original packing and in ready to sale condition. Post the article back to our address as below:
Izzz-10 Sebastion Street Epping, Vic. 3076
Once we receive the products our Returns Management team will inspect them ( within 72 hours). After the product has been checked, the refund will be processed (excluding shipping charges) and a credit will be issued to your credit card* or your bank account, depending on your original payment method, within 7 days. Returns may attract repacking fee of 10%-30% if the products are not packed properly.
Izzz holds the right to deduct shipping charges incurred for sending the item in the case of "Change of Mind" returns. These conditions may change without any prior notification.
* Please Note refunds to credit card accounts may take an additional 2-10 business days depending on your credit company, after your credit has been issued, to show up in your account .
In case the original payment was via a bank deposit, kindly send us your bank account details, so that the refund can be issued as soon as possible.
"The order arrived this morning - thank you for your prompt service."