FAQ
  • Account

    1
    How to login into your account:

    On the top right corner you will note there is a link named "Login". Here is where you will login.

  • 2
    I’ve forgotten my password:

    At the login page there is a section entitled "Forgot your Password?" You can key in your Login ID/Email Address and click on the submit button. Your password will be sent to your email address. If you simply can't remember any login information, then kindly create a new account.

  • 3
    How can I change my order?

    Once your order is placed it goes to our Finance team for review and then is sent electronically to our warehouse and dispatch centre for pick, pack and shipping. We use the latest in technology to process and ship orders really quickly and in some cases it may only be a matter of hours from the time you place your order until the time it is shipped.



    Until your order is submitted to the warehouse we can make changes to it, but unfortunately after this point we cannot change or cancel it. If you have placed an order and you wish to change or cancel it, please contact us at sales@izzz.com.au immediately and hopefully we will be able to accommodate your request before the order is submitted for dispatch.

  • 4
    Do I have to be home at the time of delivery?

    As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (Australia Post) deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.



    Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of a post office to collect your parcel from.

Can’t find your Question, contact us at: sales@izzz.com.au